KNOW BEFORE YOU GLOW
We believe informed customers are happy customers. Get all the facts here.
Frequently Asked Questions
No matter what your question is about, the team at Parfait is always on hand to provide prompt and accurate answers. Email us at support@myparfait.com anytime.
Returns & Adjustments
What is your return policy?
We offer a 7-day return window from the date of receipt. If you're not satisfied with your wig, you can return it for a refund minus a 20% restocking fee. The restocking fee is waived for orders that shipped more than 20 days from the original order date.
Do you offer free adjustments?
Yes! We offer 30 days of free adjustments on all wigs. If you don't love the color, cut, or style, you can return your wig within 30 days for a complimentary adjustment to get it just right.
What is your 100% Happiness Guarantee?
Our 100% Happiness Guarantee includes 30 days of free adjustments and our 7-day return policy. We're committed to making sure you love your wig!
How long do I have to physically return a custom wig?
Custom wigs must be shipped back to our warehouse within 3 days of receiving the shipping label, otherwise they are no longer eligible for return.
Shipping & Processing
How long does it take to receive my wig?
Custom and semi-custom wigs: 15 business days + 3 day shipping.
Expedited processing available for custom wigs: 8 business days for an additional $180 (select at checkout)
Stylist-ready bundles and uncustomized wigs: 5-10 business days (we're working to reduce this to 3-5 days by 2026!)
Hair Quality
What type of hair do you use?
All our hair is sourced from Southeast Asia and we exclusively use the finest 100% virgin Remy human hair for all wig and bundle products. This ensures the highest quality, longevity, and natural appearance.
Wig Construction
Who makes my wig?
We work with skilled stylists in Vietnam, China, and right here in Dallas, Texas to construct your wigs. However, all wigs are customized in the United States by a US-based stylist before shipping to ensure the perfect fit and finish.
How accurate is your AI sizing?
Our AI sizing technology is approximately 90% accurate overall. For first-time customers, a size adjustment may be needed with your initial order. To avoid potential adjustments, you can manually select your measurements in the customizer before purchasing your wig.
Customer Support
How can I get help with my order?
For all customer support inquiries, please reach out to support@myparfait.com. You can also book a virtual consultation with one of our stylists for personalized assistance.
Can I speak with a stylist?
Absolutely! Book a virtual consultation with one of our expert stylists who can help with styling questions, color matching, and personalized recommendations.
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